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Terms & Conditions

Welcome to the SP Advantech System Pvt.Ltd. The terms and conditions contained herein along with the Privacy Policy form an Agreement regulating our relationship with regard to the use of daphnisys.com by you. You are advised to read this Agreement carefully. If you are not agreeable to any terms and conditions, you should not use this service. You can use the spgrouponline.com Services if you are agreeable to all the terms and conditions of this Agreement in their entirety. If you accept this agreement, it will be a legally binding agreement between you and Swatish Multitrade Private Lmited (for Shopping at spgrouponline.com).

This section tells about the terms and conditions applicable to all users and third parties of www.spgrouponline.com Hence, you are requested to kindly go through the document clearly as your use of the website and our services would be subject to your acceptance and adherence to the terms and conditions laid down in this document.

Definitions:

For the purpose of this document:

“Website” – Refers to www.spgrouponline.com owned by spgrouponline.com unless expressly specified

“You”, “User”, “Customer” – Refers to any person who is accessing www.spgrouponline.com or shopping using the website.

“We”, “US”, “spgrouponline” – Refers to the company SP Advantech System Pvt.Ltd.

This document is an electronic record in terms of Information Technology Act, 2000 and rules and amendments applicable under the Act. This document is generated by an electronic device and does not require digital or physical signatures.

Company and Website Overview:

Swatish Muultitrade Pvt. Ltd. is a company incorporated under the Company’s Act, 1956 with its registered office at Warora, Candrapur, Maharastra.

The brand spgrouponline and the website located at http://www.spgrouponline.com are fully owned by SP Advantech System Pvt.Ltd.

Services Offered:

spgrouponline.com is an online/offline platform for ordering all grocery/household items in a simple and convenient manner. Our range of products includes Kitchen essentials, All cosmetics, Dairy products, personal care, household care, etc. We offer home delivery of products and the order can be placed from our website www.spgrouponline.com or over the phone.

General Terms during Website Visit:

You, hereby agree and confirm that the your use of the website would to subject to compliance of the following terms:

  • All the information provided by you is true to the best of your knowledge and we reserve the right to verification of such information provided by you. If during the verification process, the information provided by you is found to be incorrect or fraudulent in nature, we reserve the right to cancel your registration with our website or ban you from using our website.
  • You shall use our website and services for lawful purposes only and would comply by all the applicable rules and regulations while transacting with us.
  • You shall not use any robot, algorithm, program or any other similar device to copy, transact or access any portion of the website or the content provided therein. In such cases, we reserve the right to bar such activity.
  • You shall not attempt to get unauthorized access to certain portions of the website or the connected server through unlawful means.
  • You are using the website at your own risk and you have used your judgement before transacting with us.
  • You have checked the product details and notified to us in case of any discrepancy in the information provided before placing an order with us. Once you have placed an order with us, terms of sale would become applicable to you as specified later in this document.
  • You guarantee that we are the owner of the information provided by you and the same would not be infringement of you property rights or those of others. We will be using this information in accordance with our Terms and Conditions and Privacy Policy.
  • We have the right to monitor, remove or edit is required, the content posted by you on the website. However, you are solely responsible for the content posted by you on the website on in your private messages.
  • You shall not take any action that imposes or may impose (in our sole discretion) a disproportionately large load on our infrastructure.
  • You shall not post any material to defame, abuse, harass, stalk, threaten or otherwise violate legal rights of others or us on the website or any other forum. You shall not post any objectionable content on the website.
  • You hereby agree and confirm, that we reserve the right to modify the Terms and Conditions of the website without any prior intimation to you. You are kindly requested to regularly keep checking the same at our website. In the case that you continue accessing our website or using our services, you shall be deemed to be agreeing to and abiding by the modified Terms and Conditions specified on the website.

User Important:

  • Log-in & its Access
    You have been given access to the website to be used for personal purposes only and subject to compliance with the Terms and Conditions of the website. You shall not attempt to modify copy or make any commercial use of the website, a portion of it or any of its contents without any written permission from us. The user license does not include permission to download information about products, prices, account information or similar content on the website. The user license does not permit use of robots, programs etc for extraction of data from the website or any form of derivative use of the website. Display of any meta tags or hidden text bearing the name of Swatish on any other website is not permitted unless otherwise permitted by us. You hereby agree that any violation of Terms and Conditions would lead to termination of the user license granted to you by us.
  • Registered user’s Eligibility
    The membership of the website is subject to your eligibility under the Indian Contracts Act, 1872 and would not be extended to persons termed as “incompetent to contract” under the meaning of the Indian Contracts Act, 1872. Any person below 18 years of age would be termed as minor and he/she shall not be allowed to transact on the website and orders on their behalf shall be placed by their parents and guardians who are registered with us. We reserve the right to cancel the order or terminate your membership if it is discovered that the user is under 18 years of age.
  • Account Maintenance & Registration
    You shall register with us and an account will be created with the username and password specified by you. You, agree that all the account information provided by you is true to the best of your knowledge and we shall reserve the right to verify the same. If during the verification process, the information provided by you is found to be incorrect or fraudulent in nature, we reserve the right to cancel your log-in/registration with our website or ban you from using our website. You shall keep your account details updated and notify us in case of any change in contact information.
  • Log-in Details (Username & Password)
    You, hereby agree that you shall not divulge your username and password to any other person and you shall be solely responsible for all transactions done with your username and password. Shall you forget your password, you shall reset the same using the feature available on the website.
  • Interaction between us
    You agree that when you are transacting through our website or sending information, e-mails etc, you are interacting with us through electronic records. You hereby confirm to grant us permission to send communication through e-mail, messages or other electronic media using the contact information provided by you. spgrouponline.com the right to disclose the aggregate Registration Data to third parties in connection with marketing the Services. Furthermore, you agree and grant spgrouponline.com the right to use your individual Registration Data to provide targeting of advertisements and other Service offers.

    You shall notify support@spgrouponline.comof any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password.
  • Your Valuable Comments, Reviews & Feedback
    All the reviews, feedbacks and comments or other similar content posted by you on the website or otherwise communicated to us through other means would remain our property. Swatish would own all worldwide rights, interests and titles of such content and shall be permitted to use the same for commercial use or any other use. We would also be entitled to reproduce, publish, modify or recreate such comments and feedback and no compensation shall be provided to you for the same. You also agree that the comments, feedback, suggestions and ideas posted by you on the website shall not be illegal, offensive, abusive, threatening or contain viruses or cause infringement of rights of others and in all such cases, you shall be solely responsible for the same. We reserve the right to monitor, remove or edit is required, any comments, feedback & suggestions posted by you on the website.

Providing Service to You

  • Charges
    As per the current policy of spgrouponline.com, the usage of the website is free, which includes browsing and access to the content for personal usage. We charge a nominal delivery charge of INR 50 for every delivery as service charge. We fully reserve the right to revise the charges and the pricing policy of spgrouponline.com at any time as may be deemed necessary by us and the same would become automatically applicable once the same is updated on the website.
  • Pricing
    All the prices mentioned on the website are indicative prices and the products would be billed at the actual prices at the time transactions or actual delivery as per the current MRP unless a discount is expressly specified. Since there might be a large gap between the date of placement of order and the date of delivery of the order, there might be some fluctuations in prices in between and hence the same would be adjusted in the invoice to the actual prices at the time of delivery and the same would be charged to you.

Changes & Cancellation of order

Changes & Cancellation by our customer:

You shall be allowed to modify or cancel an order up-to the cut-off time specified for a given slot. The cut-off time for the four slots would be as under:

7:30 am – 9 am : 11 pm on the previous day
1 pm – 3 pm : 11 am on the same day
6 pm – 9 pm : 4 pm on the same day
9 pm – 11 pm : 6 pm on the same day

There will no charges for cancelling or changing the order within the cut-off time. Once the cut-off time for a slot is over, no cancellation requests shall be accepted by us through the website or over the phone.

Modification & Cancellation by us:

We reserve the right to cancel any order at our sole discretion, under a situation where we are not able to meet the requirement of the order placed or for any other compelling reason. We will ensure that any such cancellation of order shall be communicated to you well in advance. In case we suspect the information provided by you is fraudulent, we reserve the right to cancel you order and ban you from transacting on the website.

Return and Refund

We believe in a Customer’s complete satisfaction during delivery at your place. At the time of delivery, if you find any discrepancies in your order or product damages, our delivery executives will take back the damaged product and adjust the order value accordingly. However, if you miss checking your order at the time of delivery and later find a damaged product, please contact our customer care within 2 days. The damaged product will be taken back and a replacement will be delivered to you immediately.

Please note that the following are not eligible for our replacement guarantee:

Damages due to misuse of product
Consumable items which have been opened/ used
Any product that is returned without the items originally included with the product(s) delivered;
Item or Product without its original code.

Legal Related Clauses

Assurance

You agree to cover and hold harmless SP Advantech System Pvt.Ltd., its directors, employees, agents and officers, from and against all claims, actions, liabilities, damages and losses, cost including attorney’s fees made by any third party or arising out of your violation of this terms and conditions, privacy policy and other policies or your breach of terms and laws of any third party or violation of any acceptable laws and regulations, or by use of your account.

Limitation of Liability

You understand and agree that SP Advantech System Pvt.Ltd. shall not be liable to you for any direct, indirect, incidental and consequential damages of any kind resulting from the use of the site, sale and delivery of goods or any related/unrelated services, even if SP Advantech System Pvt.Ltd. has been notified in advance of such damages.

Customer Dispute Resolution

The User Agreement is to be interpreted in accordance with the laws of India and resolution of all legal proceedings will be under the exclusive jurisdiction of the courts of Mumbai. 

Termination of Agreement

SP Advantech System Pvt.Ltd may terminate the User Agreement at any time, with or without notice to the User. Also, SP Advantech System Pvt.Ltd reserves the right to cancel any account of the User and deny access to the site in the event of occurrence of cases considered unacceptable or objectionable by SP Advantech System Pvt.Ltd, or in the case of breach of User Agreement by the User.

The User may also terminate the User Agreement at any time for any reason, by providing notice to SP Advantech System Pvt.Ltd and the termination will be valid from the day of receipt of such notice, or a later date as specified in the notice.

Upon cancellation of the User Agreement, the User need to immediately destroy all material downloaded from the site or obtained through other means – and also destroys copies of any such material. spgrouponline.com reserves the rights to collect the charges from the User for orders which have been made prior to termination of agreement. Any such termination of contract shall not nullify any provision of the Terms and Conditions which imposes or contemplates continuing obligation on a party

Breach of Conduct

You agree that SP Advantech System Pvt.Ltd may, at its sole discretion and without notice, limit your access, or block or suspend or terminate your future access to the Website if it determines that you violated the Terms and Conditions, or the Privacy Policy, or you submitted incorrect data to SP Advantech System Pvt.Ltd. A User who has been blocked or suspended by us should not try to access the Website until the time the account is reinstated by us.

If you breach the Terms and Conditions or Privacy Policy or other applicable rules and regulations, SP Advantech System Pvt.Ltd reserves the right to take any equitable relief which it deems necessary, including but not limited to monetary reliefs and strict legal action.

Website Content Clauses

Copyrights

All content on the website spgrouponline.com, including but not limited to images, content, selection, co-ordination and arrangement of such content, and software, are the exclusive property of SP Advantech System Pvt.Ltd and its suppliers and licensors. SP Advantech System Pvt.Ltd authorizes the User to access the Website and download/ print/ save copyrighted material only for the User’s personal, non commercial use. The User agrees that he/ she do not acquire ownership of material by downloading copyright material. Any other use of materials on spgrouponline.com, including but not limited to copying, displaying, creating derivative works, selling, reproducing, modifying, publishing, distributing, transmitting or in any other way exploiting any content of the website, either in part or in whole, for any commercial or public purposes without the prior written consent of SP Advantech System Pvt.Ltd is strictly prohibited.

Trademarks

The spgrouponline.com name and logo, and all related slogans, characters, names and icons are the service marks, trademarks, or otherwise proprietary to SP Advantech System Pvt.Ltd and may not be used by you without written consent from SP Advantech System Pvt.Ltd. Access to the website does not authorize anyone to use the trademarks.

Objectionable Content

The User agrees and understands that he/ she is using the website at his/ her own discretion and to the extent permitted by governing laws and SP Advantech System Pvt.Ltd has no liability to the User for material interpreted as objectionable or indecent by the User.

Product Details and Photographs

SP Advantech System Pvt.Ltd strives to provide you accurate product information and photographs of the products. However, we do not guarantee that the information provided and the photographs displayed are accurate, reliable and error-free. Also, photographs provided in the website are indicative only and the actual product colour/ shape/ mode of packing may differ from the product photograph displayed in the website. If there is any difference in pricing because of typographical errors in pricing or product information, SP Advantech System Pvt.Ltd shall:

Before Order Delivery: SP Advantech System Pvt.Ltd shall rectify the same and if desired by the User cancel the order

After Order Delivery: The User needs to return the product to SP Advantech System Pvt.Ltd and the amount will be refunded to the User Links to Third Party Sites and Links to spgrouponline.com site

spgrouponline.com may provide links on its website to third party links of other websites. These links are only for informational purposes and does not imply endorsement or recommendation of these sites by swatish.in. SP Advantech System Pvt.Ltd assumes no responsibility for evaluating the content or services of these websites and the User agrees to link to these websites at his/ her own risk.

The User may establish a hyperlink text to the spgrouponline.com website from his own website – however, this should no way imply endorsement or recommendation of the site by SP Advantech System Pvt.Ltd. Also, the User must not use in his/ her website any trademark or service mark material of Whitesand Online Services without the express written consent of SP Advantech System Pvt.Ltd.

Disclaimer of warranty:

spgrouponline.com sincerely endeavours to ensure correctness of all the information provided on our website, but does not warrant the accuracy, quality and completeness of the information. All the products and services availed by you through our website is on “as is” and “as available” basis and no warranty or representation is applicable unless otherwise specified in writing.

Your use of www.spgrouponline.com, our services and the internet is entirely at your own risk and jurisdiction and we shall not be liable for damages including but not limited to direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, our service, website, the internet or for any other claims related in any way to your relationship with us.

In addition to the above, spgrouponline.com does not warranty that:

The website and services would be available at all times. The website may be made unavailable for use during maintenance hours or in the event of an unforeseen technical problem.

The website will suit your requirements and use of the same would be lead to accurate and reliable results. The transaction on the website shall be error-free and accurate and all times.